Child safety standards
Swoon has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). This page sets out our standards and how to report a concern.
Who Swoon is for
Swoon is an AI texting assistant for adults aged 18 and over. It suggests replies to conversations you are already having. It isn't directed to children, and our Terms require users to be at least 18.
Swoon has no profiles, matching, feeds or messaging between its users. Users can't find, contact or share content with each other through Swoon.
What is prohibited
- Using Swoon to create, request, share or discuss sexual content involving anyone under 18.
- Using Swoon to groom, sexualise, sextort or otherwise exploit a minor, including writing messages to a child.
- Submitting any conversation or screenshot that contains child sexual abuse material.
- Any use of Swoon by someone under 18.
How to report a concern
- In the app: Settings › Send Feedback, then describe the concern.
- By email: emailvishnuv@gmail.com with the subject "Child safety concern".
Please don't attach or forward abuse material itself. Describe what you saw, and where and when you saw it.
If a child is in immediate danger, contact your local police first. In India, you can also report at cybercrime.gov.in or call 1930. In the US, report to the NCMEC CyberTipline at report.cybertip.org.
What we do with a report
- We review every child safety report promptly and give it priority over other support requests.
- Where an account is involved, we disable it so it can no longer use Swoon's server, and delete its data held on our server, except what we must keep for the authorities.
- We report apparent CSAM and child exploitation to the relevant authorities, including Indian law enforcement through the National Cybercrime Reporting Portal and, where it applies, NCMEC.
- We cooperate with law enforcement requests as the law requires.
How Swoon limits the risk
- Conversations and screenshots are read only when you ask for a reply, used to write it, and not stored by Swoon (see our Privacy Policy).
- Nothing is sent for you. Swoon only suggests text, and you choose whether to send it yourself.
- Swoon is rated for adults on the app stores and is not marketed to anyone under 18.
Compliance
Swoon complies with applicable child safety laws, including India's Information Technology Act, 2000 and the Protection of Children from Sexual Offences (POCSO) Act, 2012, and follows the Google Play and App Store child safety policies.
Contact
Our child safety contact is Vishnu V, at emailvishnuv@gmail.com.